Concentics

Mobile App for Field Employee

Mobile App for Field Employee and Customer Maintenance Management

Client: VSD Misthi Pvt. Ltd., Rajasthan
Client Overview

VSD Misthi Pvt. Ltd. is a leading solar installation company based in Rajasthan, known for delivering high-quality solar panel solutions for residential, commercial, and agricultural sectors. With operations spread across multiple districts, they faced challenges in tracking field employees and maintaining service records for installed systems.

Challenges Faced by VSD Misthi Pvt. Ltd.

As their customer base expanded, VSD Misthi encountered major bottlenecks in operations and post-installation service management:

  1. Lack of Field Staff Tracking Supervisors had no real-time visibility of field employees’ location or task progress.
  2. Manual Attendance System Attendance was maintained via phone calls or paper sheets, leading to inaccuracies and time theft.
  3. Disorganized Customer Maintenance RecordsService calls, maintenance schedules, and warranty claims were managed manually, making it hard to track history or assign tasks.
  4. Delayed Service ResponseWithout a central task management system, responding to customer issues took longer, affecting satisfaction and brand reputation.
  5. No Performance MetricsThe management lacked data on employee performance, pending service calls, or frequently occurring system issues.
Technology Stack
  • Backend: Laravel (PHP)
  • Frontend: React React Native (for (for cross-platform mobile app)
  • Database: MySQL
  • Hosting:AWS
  • Push Notifications:Firebase
  • Admin Dashboard:Laravel Blade & Bootstrap
Key Features of the App
  1. Employee Management Module
    • Geo-based check-in and check-out system
    • Live location tracking during working hours
    • Daily task assignment and status update systemr
    • Leave application and approval feature
  2. Customer Maintenance & Service Module
    • Centralized customer database with installation history
    • Auto-generated AMC (Annual Maintenance Contract)reminders
    • Ticketing system for issue reporting and resolution
    • Assign technicians based on location and availability
    • Service feedback form after task completion
  3. Admin Dashboard (Web Panel)
    • Complete overview of employee activity and attendance
    • Task creation, reassignment, and tracking
    • Reports for maintenance trends, employee productivity, and service issues
    • Custom alerts for warranty expiration and upcoming services
  4. Other Features:
    • Push notifications for task updates or reminders
    • Multi-role login: Admin, Supervisor, Technician
    • Offline functionality for areas with low network coverage
Results & Business Impact

After implementing the mobile solution, VSD Misthi saw measurable improvements in their operations:

  • 100% Attendance Accuracy The GPS-based system eliminated manipulation and absentee confusion.
  • 25% Increase in Field ProductivityReal-time task updates and GPS tracking helped supervisors manage field staff more efficiently.
  • 50% Faster Customer Issue ResolutionStreamlined ticketing and technician assignment reduced downtime.
  • Better AMC ManagementAutomated reminders improved customer retention and reduced missed service calls.
  • Data-Driven InsightsManagers could now access reports on employee performance, service history, and customer feedback.