Chat Application

The Right Access for the Right Person. Complete Control for Your Business.

As your team grows, managing who can access what becomes just as important as managing the work itself. Too much access can create security and accountability issues. Too little access can slow your team down.

Our Chat Application brings both sides together with a structured Role-Based Access Control (RBAC) system — giving every employee the tools they need while keeping sensitive business operations under controlled access.

From everyday communication and task management to HR, attendance, payroll, campaigns, contacts, and templates, everything is organized around clearly defined roles and permissions.

One Platform. Four Roles. Three Powerful Modules. Complete Control.

1. Roles & Permissions

Super Admin

The Super Admin has the highest level of operational access in the application.

• Dashboard: Full dashboard with overall business statistics.
• Users & Employees: Can view the full users/employees profile directory.
• Chat module: Can manage Chats, Contacts, Campaigns, Templates, and Tags (when the Chat module is enabled).
• Task module: Can create, assign, update, track, and approve/manage tasks (when the Task module is enabled).
• HR module: Can manage Staff, Attendance, Payroll, Banks, and Departments (when the HR module is enabled).
• Role assignment: When creating a contact/user, can assign the User, HR, Manager, or Super Admin role.
• Approvals: Can approve or reject employee profile-change and salary-related requests, and handle pending contact, campaign, and template approvals.
• Settings: Has access to Profile, Password/Security, Support tickets, and application Settings.

Manager

The Manager role is scoped to operational and team-level management.

• Dashboard: Can view tasks, contacts, campaigns, templates, tags, staff, attendance, banks, and departments — subject to which modules are enabled.
• Chat module: Can use Chats; create/edit/manage Contacts; create, edit, and manage Campaigns; and manage Templates and Tags (when enabled).
• Task module: Can create personal and team tasks, assign tasks to team members, and manage status, due date, priority, and comments on assigned tasks. Team task assignments route to Admin for approval (when enabled).
• HR module: Can view staff attendance, access the Staff/Payroll section, Banks, and Departments, and view their own attendance/profile (when enabled).
• Role assignment: When creating a contact, can assign the User or HR role.
• Settings: Has access to Profile, Password/Security, Support, and approval-request status.

HR

The HR role is designed for employee and HR-specific operations.

• Dashboard: Gets a Staff & Payroll shortcut on the dashboard.
• Attendance: Can view and update staff attendance.
• Employee & payroll data: Manages employee details, payroll data, salary setup, and attendance-related records.
• Departments: Can access department-related information.
• Overtime & fines: Handles employee overtime and fine entries.
• Payroll: Can generate payroll and use the payment workflow.
• Contacts: Can create contacts; when creating a contact/user, can assign only the User role.
• Settings: Can view their own profile, security settings, support, and approval-request status.
• Not available: Does not have role-based access to Campaign, Template, Tag, or normal task-management menus.

User

The User role is limited to personal work and assigned items.

• Dashboard: Shortcuts for My Tasks, Contacts, Chats, My Attendance, My Profile, and Settings.
• Task module: Can view their own assigned tasks, update task status, and view task details, due date, comments, and attachments (when enabled).
• Chat module: Can access Chats, view Contacts, and use messages, media, documents, and shared links (when enabled).
• HR module: Can view their own attendance and their own employee/profile details (when enabled).
• Settings: Can access their own profile details, password/security, and support options.
• Not available: Cannot manage other employees, team tasks, payroll, banks, departments, campaigns, or templates.

2. Modules

Modules are feature areas that can be independently enabled or disabled. Role permissions only take effect for a module that is turned on.

Chat Module

• Chats list and individual chat view
• Message send/receive
• Media, document, and link sharing
• Voice/call related interface
• Message read status
• Message delete — for self or for everyone
• Chat clear
• Contact profile view
• Shared media/document/link viewer
• Chat filters
• Contacts, Tags, Campaigns, and Templates
• Campaign and template management are mainly available to the Super Admin and Manager roles.

Task Module

• Personal tasks and team tasks
• Task creation and assignment, including multiple assignees
• Due date and priority
• Status tracking — pending, completed, and overdue tasks
• Attachments/uploads
• Task comments/activity
• Task-related employee profile navigation
• Approval workflow for team tasks created by a Manager

HR Module

• Staff list, staff create/edit, and employee profile
• Employee attendance and personal attendance
• Departments — create/edit/delete
• Banks list/create, bank ledger, and transactions
• Payroll generation, salary slips/PDF download, and salary payment
• Overtime and fine management
• Employee salary setup
• Attendance status management

Contacts & User Management

• Contact create, edit, approve, reject, and delete
• Bulk contact deletion
• Contacts can be managed together with tags
• Managers list and contact-assignment-related data
• Role assignment during contact creation depends on the current logged-in role
• When HR access is active, the contact-creation form also includes employee-related fields such as Department, State/City, and Employee Code.

Campaign Management

• Campaign list and filtering
• Campaign create, edit, and delete
• Campaign approval/rejection
• Broadcast and CSV-based campaign flow
• Template selection
• Tags, contacts, and groups selection
• Recurring campaign-related controls

Template Management

• Template list, create, edit, copy, and delete
• Pending template approvals
• Template approve/reject workflow
• Template usage flow within Chat

Settings

• Profile update
• Password/security
• Raise a support issue and track support tickets
• View approval requests
• An Appearance screen is registered in the codebase but is currently hidden/commented out of the normal Settings list.

One Platform. Every Team. The Right Permissions.

Your communication, tasks, contacts, campaigns, templates, employees, attendance, and payroll shouldn't operate in disconnected systems.

Bring them together with a platform where every role has a clear purpose and every permission has a reason.

Whether you're managing a growing team, streamlining HR operations, improving internal communication, or creating a centralized business workflow, the platform gives you the flexibility to build an environment around the way your organization actually works.

Ready to See It in Action?

Don't just manage your teams. Build a smarter, more controlled way of working.

Discover how role-based access, modular features, communication tools, task management, and HR operations can work together in one platform.

Book Your Personalized Demo Today

See the platform, explore the roles and permissions, and understand how it can be configured for your organization's workflow.

Email: info@concentics.com

Concentics — Smarter Communication. Structured Operations. Complete Control.